Privacy Policy

Introduction

Renewable Equilibrium AB ("we," "our," or "us") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website renewable-equilibrium.com, use our services, or interact with us in any capacity.

We comply with the Swedish Personal Data Act (Personuppgiftslagen) and the European General Data Protection Regulation (GDPR) in all our data processing activities.

Information We Collect

Personal Information

We may collect the following types of personal information:

• Contact Information: Name, email address, phone number, postal address
• Property Information: Property type, size, location, energy consumption details
• Technical Information: IP address, browser type, device information, operating system
• Usage Information: Pages visited, time spent on site, interaction with content
• Communication Records: Emails, phone calls, chat messages, service requests
• Financial Information: Payment details for services (processed securely through third-party providers)

How We Collect Information

• Directly from you when you fill out forms, request quotes, or contact us
• Automatically through cookies and tracking technologies
• From third-party sources for verification and business purposes
• During on-site consultations and energy assessments

How We Use Your Information

We use your personal information for the following purposes:

Service Provision

• Providing energy assessments and consultations
• Designing and installing renewable energy systems
• Processing service requests and maintenance appointments
• Customer support and technical assistance

Communication

• Responding to inquiries and service requests
• Sending newsletters and marketing communications (with consent)
• Providing service updates and important notifications
• Following up on completed installations

Business Operations

• Processing payments and managing accounts
• Improving our services and website functionality
• Conducting market research and analysis
• Compliance with legal and regulatory requirements

Legal Basis for Processing

Under GDPR, we process your personal data based on the following legal grounds:

• Consent: When you voluntarily provide information or subscribe to newsletters
• Contract Performance: To fulfill our service obligations to you
• Legitimate Interest: For business operations, security, and service improvement
• Legal Obligation: To comply with Swedish and EU regulations

Information Sharing and Disclosure

We May Share Your Information With:

• Service Partners: Certified installers, equipment suppliers, and maintenance providers
• Government Agencies: For permit applications and incentive program registration
• Payment Processors: Secure third-party payment systems
• Legal Authorities: When required by law or to protect our rights

We Do Not:

• Sell your personal information to third parties
• Share information for marketing purposes without consent
• Transfer data outside the EU without adequate protection

Data Security

We implement comprehensive security measures to protect your personal information:

• SSL encryption for all data transmission
• Secure servers with access controls and monitoring
• Regular security audits and vulnerability assessments
• Employee training on data protection and confidentiality
• Multi-factor authentication for internal systems

Data Retention

We retain your personal information for the following periods:

• Customer Records: 7 years after service completion (tax law requirement)
• Marketing Data: Until you withdraw consent or request deletion
• Website Analytics: 26 months maximum
• Technical Logs: 12 months for security purposes

Your Rights Under GDPR

As a data subject, you have the following rights:

Access and Portability

• Request a copy of your personal data
• Receive your data in a portable format

Correction and Updates

• Correct inaccurate or incomplete information
• Update your contact preferences

Deletion and Restriction

• Request deletion of your personal data ("right to be forgotten")
• Restrict processing in certain circumstances

Objection and Withdrawal

• Object to processing based on legitimate interest
• Withdraw consent for marketing communications

Cookies and Tracking Technologies

Our website uses cookies to enhance your experience:

Essential Cookies

Required for basic website functionality and security. These cannot be disabled.

Analytics Cookies

Help us understand how visitors interact with our website to improve user experience.

Marketing Cookies

Used to deliver relevant advertisements and track marketing campaign effectiveness.

You can manage your cookie preferences through our cookie banner or browser settings. For detailed information, see our Cookie Policy.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

International Data Transfers

We primarily process data within the European Union. Any transfers outside the EU are conducted with appropriate safeguards, including:

• Adequacy decisions by the European Commission
• Standard Contractual Clauses
• Certification schemes and codes of conduct

Contact Information

For questions about this Privacy Policy or to exercise your rights, contact us:

Supervisory Authority

You have the right to lodge a complaint with the Swedish Authority for Privacy Protection (IMY):

Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of material changes through:

• Email notification to registered users
• Prominent notice on our website
• Updated "Last modified" date at the top of this policy

Continued use of our services after policy changes constitutes acceptance of the updated terms.

Acknowledgment

By using our website and services, you acknowledge that you have read, understood, and agree to this Privacy Policy and our data processing practices.