Terms of Service

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you and Renewable Equilibrium AB, a Swedish corporation registered under organization number 556123-4567 ("Company," "we," "our," or "us"). By accessing our website, using our services, or engaging with our company, you agree to be bound by these Terms.

If you do not agree to these Terms, please do not use our website or services.

2. Description of Services

Renewable Equilibrium provides comprehensive renewable energy solutions including:

• Solar panel system design, installation, and maintenance
• Wind energy system installation and service
• Battery storage system integration
• Heat pump system installation and maintenance
• Energy audits and consulting services
• Smart grid integration solutions
• Ongoing monitoring and support services

3. Eligibility and Account Registration

3.1 Eligibility

You must be at least 18 years old and have the legal capacity to enter into contracts under Swedish law. By using our services, you represent and warrant that you meet these requirements.

3.2 Account Information

When creating an account or requesting services, you agree to:

• Provide accurate, current, and complete information
• Maintain and update your information as necessary
• Protect your account credentials and notify us of unauthorized access
• Accept responsibility for all activities under your account

4. Service Agreement and Installation Process

4.1 Consultation and Assessment

Our service process begins with a comprehensive energy assessment of your property. This includes:

• On-site evaluation of energy needs and potential
• Analysis of current energy consumption patterns
• Review of property specifications and limitations
• Assessment of regulatory and permit requirements

4.2 Proposal and Contract

Following assessment, we will provide a detailed proposal including:

• System specifications and expected performance
• Total project cost and payment schedule
• Installation timeline and milestones
• Warranty terms and service agreements
• Applicable permits and regulatory approvals

4.3 Installation and Completion

Installation services are subject to:

• Obtaining all necessary permits and approvals
• Weather conditions and seasonal considerations
• Customer property access and preparation
• Compliance with Swedish building codes and safety regulations

5. Payment Terms

5.1 Pricing and Fees

All prices are quoted in Swedish Krona (SEK) and include applicable VAT unless otherwise specified. Pricing includes:

• Equipment and materials costs
• Professional installation services
• Permit and inspection fees
• Initial system commissioning and testing

5.2 Payment Schedule

Payment terms are typically structured as follows:

• Deposit: 20% upon contract signing
• Progress Payment: 50% upon delivery of equipment
• Final Payment: 30% upon system commissioning and handover

5.3 Late Payments

Late payments may result in:

• Interest charges at the maximum rate allowed by Swedish law
• Suspension of warranty services
• Collection activities and associated costs

6. Warranties and Guarantees

6.1 Equipment Warranties

We provide comprehensive warranty coverage:

• Solar Panels: 25-year performance warranty, 12-year product warranty
• Inverters: 10-15 year manufacturer warranty
• Battery Systems: 10-15 year performance warranty
• Wind Turbines: 5-year comprehensive warranty
• Heat Pumps: 5-year parts and labor warranty

6.2 Installation Warranty

We guarantee our installation workmanship for 10 years, covering:

• Structural mounting and attachment points
• Electrical connections and wiring
• Weatherproofing and penetration sealing
• System integration and commissioning

6.3 Performance Guarantees

We provide performance guarantees based on system design specifications and local environmental conditions, subject to proper maintenance and operation.

7. Customer Responsibilities

7.1 Property Access and Preparation

Customers are responsible for:

• Providing safe and reasonable access to installation areas
• Ensuring property compliance with local building codes
• Obtaining homeowner association or tenant approvals as needed
• Maintaining clear access for ongoing maintenance

7.2 System Maintenance

To maintain warranty coverage, customers must:

• Follow all manufacturer maintenance guidelines
• Schedule regular professional inspections
• Report system issues promptly
• Allow authorized personnel to perform maintenance

8. Limitation of Liability

8.1 General Limitations

To the maximum extent permitted by Swedish law, our liability is limited to:

• The total amount paid for the specific service in question
• Direct damages resulting from our negligence or breach of contract
• Replacement or repair of defective equipment or workmanship

8.2 Excluded Damages

We are not liable for:

• Indirect, consequential, or punitive damages
• Lost profits or business interruption
• Acts of nature, force majeure events, or grid failures
• Changes in government incentives or utility policies
• Customer modifications to installed systems

9. Force Majeure

We are not responsible for delays or failures due to circumstances beyond our reasonable control, including:

• Natural disasters, severe weather, or environmental conditions
• Government actions, regulations, or permit delays
• Labor disputes, strikes, or material shortages
• Pandemics, public health emergencies, or travel restrictions
• Utility grid issues or interconnection delays

10. Intellectual Property

10.1 Company Property

All content on our website, including text, graphics, logos, and software, is the property of Renewable Equilibrium or our licensors and is protected by Swedish and international copyright laws.

10.2 Customer License

We grant you a limited, non-exclusive license to access and use our website for personal and business purposes related to our services.

10.3 Prohibited Uses

You may not:

• Copy, modify, or distribute our content without permission
• Use our trademarks or logos without authorization
• Reverse engineer or attempt to extract source code
• Create derivative works based on our content

11. Privacy and Data Protection

Your privacy is important to us. Our collection, use, and protection of your personal information is governed by our Privacy Policy, which is incorporated by reference into these Terms.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by Swedish law, without regard to conflict of law principles.

12.2 Dispute Resolution

Any disputes arising from these Terms or our services shall be resolved through:

1. Direct Negotiation: Good faith discussions between parties
2. Mediation: Facilitated resolution through a neutral mediator
3. Arbitration: Binding arbitration under Swedish Arbitration Institute rules
4. Court Proceedings: Swedish courts as the final resort

12.3 Jurisdiction

Any court proceedings shall be conducted in Stockholm, Sweden, and you consent to the jurisdiction of Swedish courts.

13. Regulatory Compliance

We operate in compliance with all applicable Swedish and EU regulations, including:

• Swedish Energy Agency certification requirements
• Electrical safety standards (SS-EN series)
• Building and construction regulations
• Environmental protection laws
• Consumer protection legislation

14. Termination

14.1 Termination by Customer

You may terminate services by providing written notice, subject to:

• Payment of all outstanding amounts
• Cancellation fees for work in progress
• Return of any equipment not yet installed

14.2 Termination by Company

We may terminate services for:

• Non-payment or breach of contract terms
• Unsafe property conditions or access restrictions
• Customer interference with installation or maintenance
• Misrepresentation of property information

15. Modifications to Terms

We reserve the right to modify these Terms at any time by:

• Posting updated terms on our website
• Providing notice to active customers
• Allowing reasonable time for review before implementation

Continued use of our services constitutes acceptance of modified terms.

16. Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect. The unenforceable provision will be modified to the minimum extent necessary to make it enforceable.

17. Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between you and Renewable Equilibrium regarding our services.

18. Contact Information

For questions about these Terms or our services, please contact us:

19. Acknowledgment

By using our website or services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service.